Interview Questions

Some of the interview questions we ask @ my facility are:
1)What does good customer service mean to you and give some examples.
2)If you observed unethical behavior by another staff member, what would you do?
3)Tell me about a stressful situation you have encountered and how did you deal with it. What, if anything, would you do differently? (Gives a good idea of what they may consider stressful, how they manage, and can they admit to making mistakes, but learning from them, or do they have their act together)
I think it is a great idea to have staff as well as management interview applicants. We usually try to arrange the unit tour with the staff member and give them some private time for a Q&A session. Good luck.

When I became the manager in my ER I interviewed all the staff using the following questions. I also interview new applicants with these questions.

Emergency Room Questionnaire


1. What role does the emergency room play in community service?
2. What role does the emergency room play in customer service?
3. Do you see the emergency room as a tool to gain community respect for MCHD?
4. How can you affect the community outlook and confidence in our emergency room?
5. What one change in the emergency room could make the biggest difference in customer service?
6. What one area of the emergency room would you be willing to take ownership in?
7. How do you feel about having volunteers help in the emergency room?
8. What role does the emergency doctor play in customer satisfaction?
9. What can we do to enroll the emergency room doctor in increasing customer service?
10. In your opinion, what percentage of emergency room visits relate to:
Ø Pain
Ø SOB
Ø Drug seekers
Ø Poor judgement
11. How can we make triage work better?
12. What is your feeling about the amount of phone calls received in the emergency room? Is there a way to decrease the amount of calls?
13. What is the best way to keep the emergency rooms stocked?
14. Are we wasting any supplies?
15. Do you have any unanswered questions about patient charges?
16. How do you deal with customer complaints?
17. Do you have any ideas or suggestions that would improve documentation of patient care?
18. How do you feel about taking call?
19. How do you feel about floating to other departments?
20. How do you feel about self-scheduling?
21. Do you have any ideas that could streamline any aspects of the functioning of the emergency room?
Comments:

I have this in Word format if anyone cares to have it.
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Good Luck

What were some of your most favorite answers? And the least fav ones?

Thanks, Christina

While those are awesome questions don't you think quite a few of them are not answerable by the average new grad who is trying to get a job in the ER. How am I supposed to know if you are wasting supplies or how you can better document things in the ER if I've never worked there? Seems a bit....off base. I'm hoping you have a different set of questions for those who have never worked in the ER but maybe had a rotation or some specialty hours in it.

I'd love some questions (and answers) as well...

Oh, and BTW this thread is 6 years old

Ohh god, I just earned the dork of the year award. I awoke a 6 yr old thread *smacks self in head*

Aww don't beat yourself up, it's an interesting topic worth "re-exploring".

at least it wasn't a 6 year old debate

I came across it while trying to find out what sort of interview questions they ask for MSN NP programs. I came across this and thought I'd still read it. I didn't even look at the date of the last post.