We have been live with Wellsoft for two years, saw 51,000 last year & are on track for 53,000 this year. We are a rural receiving hospital but do not an official trauma designation. We are located in a retirement, resort area & cardiology is our most active speciality.
Started with patient tracking, discharge instructions and prescription writer. Next we added nursing documentation including triage, then physician order entry & testing results. Our PA's in Fast Track do 100% documentation via Wellsoft.
Prior to system purchase the medical director & I made a committment to 100% usage. I have stuck to that but the docs haven't. I lost three staff members who were afraid of trying but they have returned. The docs have been using telephone dictation for 10 years & don't want to give it up. They are currently looking at voice recognition dictation for documentation. Their dictation is so good if it wasn't for the cost reduction I wouldn't try to change.
The benefits are many. Templates (customized with our input) improved the quality of documentation, triage, code, restraints, conscious sedation, discharge are a few. You can use required fields to enhance compliance. We no longer hunt for charts, you can access the record from any work station in any area of the department & more than one person can work on it at any given time. Our docs do their own d/c instructions & enter all their orders. Efficiency is increased because when an order is entered the board is instantly flagged for the entity that has to complete it (i.e., nurse, secretary, ancillary department). Attendings picked up the system instantly because of ease & efficiency of use.
The reports you can get from the system are great. We study just about everything & use the data to improve our flow. Our visits have gone up by 6,000 since installing Wellsoft & we have added very few FTE's (& they have been meeter/greeters & NA's).
Nurses & docs who join our staff from other hospitals using other systems have nothing but good to say about Wellsoft. They find it very easy to learn & use.
Wellsoft is a delight to do business with. They are very supportive, honest, & try everything to help make things the way they work best for the individual hospital. And they never sell vaporware. If they can't do it they are up front about it. Of course they go back & try to find a solution but you always know where you stand.
Even our ancillary departments have access to the system so they can look up patients & we don't have to send charts anymore. PI is hooked in as is the hospital Patient Rep./Risk Management.
Answering patient complaints is much easier because when they call I can instantly pull up the chart w/o ever leaving my desk & when the person says it took 2 hrs to see me I can respond I know it seemed like that but I have your chart in front of me & it was only 10 minutes (my favorite use).
If you have other questions let me know.