I'm curious what different clinics do to try and keep their patients at their unit? I'm a firm believer that the first part is the people. The techs and nurses. But I'm talking about the little things that are unique that maybe not everyone has done.
Decorations in the clinic?
Games with the patient?
Do you have coffee in the lobby?
Do you give Christmas gifts?
Do you have art on the walls as opposed to the pictures that you get from corporate?
Do you have couches in the lobby as opposed to hard chairs?
Do you have magazines in the lobby?
Do you have pictures of the staff up in the lobby?
Do you have the special heated chairs that massage?
What unique thing does your clinic do that seems to bring a smile to the patients, or make them laugh, or make them feel at home, or that make them feel like family?