MD refuses to sign a telephone order.

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I'm a new grad working on my own for almost a month now, starting in ICU at a hospital where the acuity of the patients is rather low, so I consider it a SICU. I had a pt with a history of cvs with right sided weakness. She was obese and refused her scd stockings. I knew this woman was a huge risk for clots, so I educated her and charted the education and her refusal. To cover my butt, I called her attending md to let her know, and asked if sag wanted to try an alternative DVT prophylaxis. She stated ..this pt was on a Helprin protocol right? I said yes but it was stopped. She said ok give her 30mg lovenox sq daily. I wrote it down on the chart and got the med from pharmacy. Gave teaching to pt on lovenox and administered med. I documented a MD notified for the refusal and that new orders were received. I get a call a week and a half later from my unit manager saying that the dr refused to sign the order because the pt has HIT. They sent a HIT test out during the shift prior to minr, but I hadn't seen the results and not sure if they were even back yet. The unit manager asked if I was sure it was tht dr I spoke to. I said yes, and in the chance that it wasn't, it had to be someone who was covering for that dr since they were clearly aware of who the pt was, even stating to they knew she was previously on a Heprin protocol. The mgr told me I need to be sure, and asked if I'm trying to say the dr was lyng? I was shocked!! I told her to check the phone records and see if that particular MD called on the date and time tht I charted her telephone order. She said she can check to see who was on call tht day. I JUST got my license a few months ago, and I'm shaking at the thought of loosing it over a matter of her word against mine. When r they going to start recording every phone call so ths doesn't happen. I am so angry and I wanted to know what I could do to prevent this from happening again, if anything.

Specializes in CCU, SICU, CVSICU, Precepting & Teaching.
Ya this has happend to me a number of times. However I have never viewed it as MY problem. It's managment's (nursing and physician) problem. Obviously you wrote the order as "T.O Dr.Liesaboutorders". The last time my nurse manager called me about an unsigned order and asked me if I was sure about the order I had recieved. I said "yes, now good luck with that, bye bye".

One hospital I worked at we had a doc who would refuse to sign tephone orders occasionaly. After this happend to several nurses we all got together and agreed that none of us would accept phone orders from him again. That meansd he had to come in so many times that he ended up just sleeping in the hospital when he was on call. This made his life so miserable that he quit. Man was he mad! He used to threaten us with being fired (our NM laughed at him) and all sorts of other things.

You need to remember this particular physician is a person with low integrity and NEVER take another phone order from her again.

The bottom line is indeed that this physician lacks integrity.

If the OP had the doctor's name down correctly and knew who she was speaking to, recorded the correct date and time of the phone call and transcribed the order in the correct chart, it's up to the physician to sign the order she gave. And then D/C it and write a more appropriate order.

The last time a physician refused to co-sign a telephone order he gave me, my manager asked for his name badge. Flummoxed, he gave it to her. She copied it, blew it up to poster size and posted it in the nurse's report room with a sign that said "Do not take verbal orders or telephone orders from this person." Of course, that room was the same room where we took our breaks, held our potlucks and the physicians had family conferences. He was so embarrassed at having his picture posted thusly that he begged my manager to tell him what he could do to have that picture removed. I came back to work that night and saw "I am sorry I lied" written on the dry erase board about fifty times.

I'm a new grad working on my own for almost a month now, starting in ICU at a hospital where the acuity of the patients is rather low, so I consider it a SICU. I had a pt with a history of cvs with right sided weakness. She was obese and refused her scd stockings. I knew this woman was a huge risk for clots, so I educated her and charted the education and her refusal. To cover my butt, I called her attending md to let her know, and asked if sag wanted to try an alternative DVT prophylaxis. She stated ..this pt was on a Helprin protocol right? I said yes but it was stopped. She said ok give her 30mg lovenox sq daily. I wrote it down on the chart and got the med from pharmacy. Gave teaching to pt on lovenox and administered med. I documented a MD notified for the refusal and that new orders were received. I get a call a week and a half later from my unit manager saying that the dr refused to sign the order because the pt has HIT. They sent a HIT test out during the shift prior to minr, but I hadn't seen the results and not sure if they were even back yet. The unit manager asked if I was sure it was tht dr I spoke to. I said yes, and in the chance that it wasn't, it had to be someone who was covering for that dr since they were clearly aware of who the pt was, even stating to they knew she was previously on a Heprin protocol. The mgr told me I need to be sure, and asked if I'm trying to say the dr was lyng? I was shocked!! I told her to check the phone records and see if that particular MD called on the date and time tht I charted her telephone order. She said she can check to see who was on call tht day. I JUST got my license a few months ago, and I'm shaking at the thought of loosing it over a matter of her word against mine. When r they going to start recording every phone call so ths doesn't happen. I am so angry and I wanted to know what I could do to prevent this from happening again, if anything.

Sorry to read your predicament. In the hospital where I work, the phrase :MD NOTIFIED or MD CALLED is never allowed. Every MD has a name. Next time you receive any order, ask and write the name of the MD first before you proceed.

Sorry to read your predicament. In the hospital where I work, the phrase :MD NOTIFIED or MD CALLED is never allowed. Every MD has a name. Next time you receive any order, ask and write the name of the MD first before you proceed.

The phrase "MD notified" is not acceptable in the hospital where I work. Every MD has a name. Next time ask the name of the MD or whoever is giving you orders, and write it in your documentation. This might help you and save you all the unexpected heartaches.

Specializes in Public Health Nurse.

This is why I like to read these blogs, because I learn so much. Although, I am not working at this time, I will implement having a second nurse verify the order, as it makes sense to avoid any misunderstandings.

My question is do nurse mind doing this with each other? I ask this, because I would like to implement also the walk around when receiving report from a peer as well as giving it, so we are both on par on how we are receiving/giving the patients, but a friend told me that doing this will probably not make me a favorite in the unit as come time to go home, everyone wants to go home, not more to do.

Specializes in Emergency, Telemetry, Transplant.
The phrase "MD notified" is not acceptable in the hospital where I work. Every MD has a name. Next time ask the name of the MD or whoever is giving you orders, and write it in your documentation. This might help you and save you all the unexpected heartaches.

It is not acceptable anywhere, particularly if you are taking a verbal order. I basically trust all the ER attendings with whom I work; however, they get busy too. If I tell them about a critical lab result that does not get fixed, and the pt has a negative outcome as a result, just charting "MD aware" is not going to save me.

Specializes in MICU/SICU.

Have to agree with Netglow...the OP is new. She mis-spoke, or maybe isn't clear on the differences between types of ICU's having only experienced the one she's in. How about we help her out by explaining the difference instead of eating our young. Pleaseandthanks.

I would think as long as you stated the MDs name and wrote TORD you would be FINE. Good luck.

Recently worked in an ED where telephone orders were taken by the ED RN for newly admitted patients. Such abuse I have never seen 3 pages worth which included all tests for the duration of the patients stay. All medications irregardless of when they were due to start and for drug levels ie: vancomycin peak and trough that wouldn`t occur for 36 hours post taking these orders.This process could take a half an hour and mean while the ED RN is still getting new ED patients. It was not unusual for that same MD to appear in the ED an hour later to do their H + P, sign the orders and leave.! I did not trust all these MD`S and would have an order verified by a second RN. This was not normal practice and not looked upon kindly however in the one other hospital I worked in where telephone orders were allowed it was and then only emergent orders it was policy. Telephone Orders should be banned.

Specializes in Emergency, Telemetry, Transplant.

There is a place for telephone orders (i.e. a true emergency). They are not appropriate for routine admitting orders in the ER, not appropriate when the MD wants call back an order he forgot just after he left the floor, and not really necessary for routine DVT prophylaxis orders.

I'm with some of the others who say that if this doctor is not going to sign TO's, then the nursing staff has to get together and refuse to take them from him/her. Today it is something fairly benign like Lovenox, next time it is a narc or a benzo and now someone's license really is in jeopardy.

Yes, I thought that was pretty insulting as well. And the OP's scramble to say she meant "MICU" instead wasn't very flattering, either. A low acutity ICU is a low acuity ICU. MICUs can be pretty high acuity. But anyplace that has a MICU probably has another ICU as well . . . usually a SICU. Hospitals with more than one ICU are likely to have higher acuity patients than a small hospital that has just one ICU.
Nope, none of us work with the OP, but the OP is the one who started the crap about the acuity of her workplace. Some of us found it insulting that the OP said she called her workplace a SICU because it was low acuity. Then some of us found it insulting when she said oh, no, she meant MICU. Perhaps the OP should apologize for denigrating SICUs and MICUs.

WOW! Y'all are some rude nurses. I am still in pre-nursing for my BSN and I read allnurses.com because I am so intrested and eager about the nursing career. It is apparent to me that the OP may not have a clear understanding of what SICU or MICU is. Does that mean y'all should be so rude bc y'all think she is down playing the critical aspect of these ICU's. I did not read any intent of the OP to insult anyone or any unit. She was asking for help. She is a new nurse and that is scary as hell. Instead of help from some people she gets overly sensitive responses. Life is to short to be so rude to people with no ill intent so maybe y'all need to take a chill pill. Geeezzzz people!

Specializes in ER, progressive care.
Even if you didn't know about the HIT test, always check platelet counts before giving lovenox.

and heparin (obviously). Unfortunately not everyone checks their labs like they should. I was floated to ICU one night and had a patient receiving SQ heparin. They were already there for a few days and the platelet count definitely dropped >50% since they were started on heparin, but no one ever caught it or paid attention.

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