Our facility is working on how to orientate families to the ICU environment. Currently, We don't have any written, formal way of helping families understand the culture and environment of the ICUs. Currently was have a tab under patient learning that talks about the critical care admission. It's only available for the nurse to see and is more a check off to talk about the reason for admission, the treatment team members, the ancillary staff, the ICU routine, pain management, sedation, ventilation, procedure, and my favorite "resources for family support". It's more a check off that the nurse needs to do, we aren't given actual information to go over, and it varies a lot from nurse to nurse if it's gone over at all.
Does your facility have any pamphlets or other resources that you give families upon their arrival in the ICU? Do you us a second person to talk with the families while you work to settle the new patient? How often do the resident and/or attending touch base with the families if the families aren't there for rounds?
I'm thinking of joining the committee that's working on this info and I'm super excited!