I just want to share with you an inspiring story of a success in the never-ending fight to get insurers to treat their customers fairly.
There's a phrase I'm hearing more and more - Death by Spreadsheet.
It means all the times when the insurance companies' bottom line takes precedence over the patient's life.
But a determined family, a great group of high school students and a real fighting nurses union have managed to win a round in the fight for patient's lives over profit. You can read the whole story here:
It gives you a window into the value of a union that puts patient advocay first and how we can learn to take our mission of caring beyond the bedside and to the streets if needed.