Nasty and mean patients

Just lastnight I stuck up for another CNA I was working with.. she was in a room at 5am helping the roommate get dressed for the day and the other roommate started yelling at her and called her a bitc* for being in there, I came in and asked what was going on and he said "where did you get her and what is she doing..blah blah blah (that is where I stopped listening) I told him that she was working and he was all ******..I told him that he didn't have to be so rude.It wasn't even like he was sleeping either, he was fully dressed and lying on his bed?!!?! what was his problem? Not sure?! He's just a grumpy old man.

Try looking at it from his prospective. Someone comes into your room at 5 AM and is making noise. I myself would be annoyed. I think too many people are ready to dismiss the elderly as cranky without wondering if they are contributing to thier mood. When I was a CNA and even now that I am a GN, I gently wake up my patients with a smile and always take the time to let them know exactly what I am doing. All they want is to be heard and treated like a human beings. How humilating would it be to have to ask for a bedpan? Have you ever thought about having to take a shower in your facility? How would that make you feel? When you find yourself getting frustrated ask yourself these questions.