I am new here as well as a new Certified Nursing Assistant. I just earned my certificate in December, and am happy to get a job now. I am a new employee in an Assisted Living Facility. I am having difficulty getting any answers to questions I have about how to work in this facility. Currently I am in training. Recently, I got a new assignment, in which I have never worked before. I was filling in for someone who was sick that day. I asked "Which resident is in the 1st and 2nd seating at dinner?" I asked three times. No answer. Since I barely knew the residents, I asked "Who is who?, because I knew only half of the residents' faces on that list." I got no answers. Finally, someone, after I asked several times at this meeting, here is who you assist and remind for dinner. That is all I got. I ended up going door to door asking most dementia residents, what seating they are for dinner, and missed a couple. As a result, I was in trouble to next day, saying that five residents did not get dinner, and was unacceptable. Some residents said they ate something already, and did not want to eat and two others were not feeling well.
I was assigned two trainers, that is willing to help, only so much. However, ask anybody else who knows the answer, they are tight lipped. One time, one of the other staff, a substitute trainer training me, seemed frustrated doing this. One time we were in a situation in which one of the resident's had a massive bowel movement accident. We took her to the room. I have never encountered a situation like this bad before, and therefore was trying to figure out what to do. I had no trashbags, no clue about this resident or her whereabouts of her belongings. I asked the person training me, and she just looked at me in silence. Minutes later, she asked me in frustration, "What would you do in a situation like this?" I felt put on the spot, and did not know what to do. She just did everything eventually in frustration. She then asked me at a safety check, who and where are the residents? She seemed frustrated.
This place is under new management and is "at will" employment. I am not getting any help. Is it better in a hospital, SNF or as an RN?
The management seems to hide in her office, and does not want to seem to be bothered.
I need some help on how to work thru this.
BTW. I was a teacher before this career change, and do not want to go back to screaming parents.