Hi everyone! For my fellow case managers out there, how is your daily productivity measured? I would assume it's not solely based on call volume, but am interested to see the variety of production standards out there. I'm on the insurance side, and would appreciate any input you all have. - Thanks in advance!
In my previous place of employment, I was a supervisor for a telephonic company. I measured staff on calls made and scored their calls. Expectation was to maintain an active caseload of 60 members. I expected success stories monthly. Hope this helps a little. Every company will be different. Best wishes!
On your call score card, what elements did you capture?