HMO/MCO Case Managers: What is your case load?

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    My boss is trying to benchmark our case load (I don't think she thinks we are working hard enough.)
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    check out cmsa's website. click on "toolkit", on the left side margin, down 5 click on article:

    caseload concept paper & matrix

    hope this will help framework the rationale that is used in forming a caseload.