ANY Case Managers at United Health?

Specialties Case Management

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Hi all,

I'm wondering if I can get some input from anyone that works or has worked as a case manager at Unitedhealth group. I am interviewing for a cm position that involves field visits as well as telephone case management....and eventually it can be a work from home position.

Any interview advice as well as information on details of the position would be greatly appreciated!

Hi all,

I'm wondering if I can get some input from anyone that works or has worked as a case manager at Unitedhealth group. I am interviewing for a cm position that involves field visits as well as telephone case management....and eventually it can be a work from home position.

Any interview advice as well as information on details of the position would be greatly appreciated!

I'm in Texas and its not that bad. I'm in the field so I'm not clocking in when I sign in. It is a lot of paperwork and most times feels like your not really doing "real" case management because a lot of it is assessing people to see if they qualify for help with their ADLs/IADLs and over half of them are lying about what they can do. Stressful at times as they are always changing procedures and expect you to keep up.

Specializes in Clinical Research, Outpt Women's Health.

Interesting. Did you get a job offer onegoodnreve?

Actually I just got a call this afternoon(yes on a Sunday!), I called the recruiter back, but he wasn't in his office..Still haven't completely made up my mind. On one hand, I would love to gain the knowledge and experience and take it somewhere else after a year or two, but I don't want to go from bad to worse. DECISIONS!!

Be forewarned they have been doing a lot of layoffs. If you make your calls, do your job, engage members it really is not a hard job. Hopefully they will not outsource to the Phillipines like WellPoint. You should be able to work from home after you make your metrics. Starting PTO is 23 days also. You can also buy their stock at a lower rate.

onegoodnerve, I thank you first for the original question which prompted excellent feedback then thanks for sharing your interview experience. I have been trying to get onboard with them as a cm. This info. is invaluable I shall RUN from them.

Specializes in Pedi.

Sounds like they are as miserable to work for as they are to deal with. I had a particularly infuriating conversation with someone from there yesterday....

What department are you interviewing for that you do field visits? Is it for medicare?

Specializes in Float Pool, Hemo Dialysis.

United Healthcare is awful! You can wait on the phone for an hour, and then get put on hold again. Then they give you an auth. number, only to get a tongue lashing when you call back with clinical reviews.

Maybe Independent Health or Univera could give them some tips on streamlining their process

Wow sounds like there are some issues with them. Would company would you experienced case managers suggest instead of UH?

I have an interview with them this week can anyone give me some examples of scenario questions so I can prepare?thanks!

I know I’m late to the party.... but don’t drink UHC’s koolaid. I only stay because of the flexibility of my work hours. But if and when they take that away from me (cause they seem to take everything away from us), I’m gone. They set a target for your metrics and them keep moving it, making it nearly impossible to achieve.

I worked as a CM @ UHC. Then moved up the ranks ( I got out) until I was in a massive layoff ( our jobs really were just a layer)

Compared to many companies the pay is okay, you do get an extra week of PTO off for being clinical. They are generous with PTO. I had 28 days and could borrow or buy out a week of PTO. I always bought out.
It all depends on your stats, your leadership, and if you are apart of the “club”. I was always apart of the “club” in CM because of my performance. I saw the stats, the dialed coming and moved up and out.
in my next positions I ended up making 6 figures in other companies and realized UHC is organized and has a pretty good culture. I moved to a another position to get a good culture without being micromanaged. I took a significant pay cut to work with nice people and less pressure.

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