ANY Case Managers at United Health? - page 2

by jk82 11,556 Views | 20 Comments

Hi all, I'm wondering if I can get some input from anyone that works or has worked as a case manager at Unitedhealth group. I am interviewing for a cm position that involves field visits as well as telephone case... Read More


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    I can't warn you enough, I read bad reviews before I started working there and took them with a grain of salt and took the job anyway (was desperate to get off night shift and 12 hour shifts), I learned a lot but it was a very stressful year. Did you end up getting the job?
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    They haven't made an offer yet. I would love to come of 12hr night shifts, but I don't want to go from bad to worse either. I think I'll just hold out for something better. I'm trying to decrease my stress not make it worse..
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    Quote from jk82
    Hi all,
    I'm wondering if I can get some input from anyone that works or has worked as a case manager at Unitedhealth group. I am interviewing for a cm position that involves field visits as well as telephone case management....and eventually it can be a work from home position.
    Any interview advice as well as information on details of the position would be greatly appreciated!
    I'm in Texas and its not that bad. I'm in the field so I'm not clocking in when I sign in. It is a lot of paperwork and most times feels like your not really doing "real" case management because a lot of it is assessing people to see if they qualify for help with their ADLs/IADLs and over half of them are lying about what they can do. Stressful at times as they are always changing procedures and expect you to keep up.
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    Interesting. Did you get a job offer onegoodnreve?
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    Actually I just got a call this afternoon(yes on a Sunday!), I called the recruiter back, but he wasn't in his office..Still haven't completely made up my mind. On one hand, I would love to gain the knowledge and experience and take it somewhere else after a year or two, but I don't want to go from bad to worse. DECISIONS!!
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    Be forewarned they have been doing a lot of layoffs. If you make your calls, do your job, engage members it really is not a hard job. Hopefully they will not outsource to the Phillipines like WellPoint. You should be able to work from home after you make your metrics. Starting PTO is 23 days also. You can also buy their stock at a lower rate.
    Last edit by wincha on Mar 26, '13 : Reason: Typo
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    onegoodnerve, I thank you first for the original question which prompted excellent feedback then thanks for sharing your interview experience. I have been trying to get onboard with them as a cm. This info. is invaluable I shall RUN from them.
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    Sounds like they are as miserable to work for as they are to deal with. I had a particularly infuriating conversation with someone from there yesterday....
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    What department are you interviewing for that you do field visits? Is it for medicare?
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    United Healthcare is awful! You can wait on the phone for an hour, and then get put on hold again. Then they give you an auth. number, only to get a tongue lashing when you call back with clinical reviews.
    Maybe Independent Health or Univera could give them some tips on streamlining their process


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