I think that in some circumstances, you have to have the right person reviewing your file. But in my case, it went up to the top banana (from what they told me).
I reminded them (cut/pasted) what was on their web page regarding Regents/Excelsior.
And according to their own web page, I would be grandfathered in.
I graduated in the 90's, and this should have been taken care of, long before it actually was.
However, I must say, that I am happy that I was issued my license, and that it is all over with. Very stressful & frustrating to say the least.
Thanks for your input, and the support.