2nd rejection fingerprints and name search

So some of us older nurses didn't have to have fingerprints when we first passed our boards. We are having to get them now. I did them at a local Livescan and the first ones were rejected for poor quality. There were instructions to go back and have them redone(no charge) at same Livescan place. My 2nd ones were rejected for the same reason, they even list which fingers etc. If you have a second rejection you can submit a name search to the Department of Justice(FBI) and I guess they search your name. I did this in early June and haven't heard anything. I tried calling the BRN and they said they had too many calls and to call back again, didn't even have the option of waiting. I called the DOJ and was put through to someone and got their voice mail and left a detailed message never heard back.

Has anyone gone through this? How or when do I hear back. Fortunately I still have a year before renewal. I really don't want to go elsewhere and have to pay again and have them redone.

I actually was printed at the Board of Education about 12 years ago but they can't or won't use those. Any thoughts?