Telephone Protocol for Receptionist?

I work in a new physician's office and really enjoy it. The only other staff member is a receptionist. She's really good at what she does, but has no medical training. The other day she was scheduling a patient and I heard her say, "Okay, you have a blood clot? Would you like to come in next Tuesday?" I quickly asked for the phone and sent the pt. to the ED, but that experience made me think. Does anyone have a protocol for receptionists? Basically, she needs a cheat sheet so that if anyone says a buzz word she knows to get me and I can triage the pt. Do your offices use something like this? Do you know where I can find something to suggest for our office?