Chronic violators of rules, requesting refills early/extra, losing scripts, tox screens coming back positive for a ton of things not prescribed/illegal, harassing phone calls, harassing people by coming in and demanding to speak to the nurse when I clearly can't do anything for them, etc. What can I do about these patients? I am tired of getting yelled at by people because they want more percocets and vicodins! We are NOT a pain clinic and try to refer these patients to pain management but most have no insurance so there's not a lot of options for them, or they've been kicked out of all the pain management places we've sent them to for similar behavoir, or they don't have transportation to the pain clinic, a million excuses, etc., etc. Any advice from other clinic nurses?