Does your office/clinic allow walk-ins to see the nurse?
- 0I find myself being called to the front desk 30 times a day for someone who "just wants to talk to a nurse" and oftentimes for a question that the front desk could have answered or a problem they could solve without making me walk all the way up there and interrupting my work. I am curious, does your office just allow patient to walk in and bother you 20+ times a day? No appointment, just walk in and demand a nurse?
- 0Feb 11 by SHGR, BSN, RNI kind of get the opposite- people are supposed to come in for a BP check or a diabetes nurse visit, and then they no-show! Makes me sad.
But no, we have a sign on the door that says no walk ins. Our policy is that a patient is welcome to wait in the lobby and will be taken in the order that they would be if they had called; usually they choose to leave and get the call. Otherwise we would be swamped about forms, refills, etc.
- 1Feb 11 by SHGR, BSN, RNQuote from BlueLightRNAt our clinic that means either chest pain, wheezing, or the like. Somehow you have to stop letting the system abuse you.And if I am with a patient in the back or busy doing something important and I don't come to the front desk fast enough they just keep calling me. NURSE TO THE FRONT DESK. It's so annoying I want to scream at them!
- 2Feb 11 by pfchangYour office is paying a nurse to do things that clerical/front desk people can do? That is a waste of $$. Maybe you can write up and discuss some workflow adjustments with admin. I would think most of those paying the salaries would be interested in delegation of the non-professional tasks to lower paid employees.
- 1Feb 12 by BlueLightRNThe management just says "well, what if the patient does nee a nurse? We can't have the front desk triage and what if they make a mistake and something bad happens to a patient?" Well, the front desk should know better than to give medical advice and if they need help that bad go to the ER is my sentiment.
- 2Feb 12 by klone, BSN, RNOfficially, no. Unofficially, yes. Mainly because I have let the clerical staff know that I am available to the public, even without an appointment. Part of it is because it's an OB/Gyn office, so if there is a pregnant woman who is possibly having an emergency of some sort, I would like to know about it so I can triage her appropriately. Most of the time it's women who want their results for STI testing, and that just takes a couple minutes so it's generally not a huge deal. I would say I get interrupted 3-4 times a day with walk-ins.
We also have a voicemail line that I check several times a day, and I generally get about 10-15 calls per day on that.