Does your office/clinic allow walk-ins to see the nurse?

  1. 0 I find myself being called to the front desk 30 times a day for someone who "just wants to talk to a nurse" and oftentimes for a question that the front desk could have answered or a problem they could solve without making me walk all the way up there and interrupting my work. I am curious, does your office just allow patient to walk in and bother you 20+ times a day? No appointment, just walk in and demand a nurse?
  2. Visit  BlueLightRN profile page

    About BlueLightRN, ADN, BSN, RN

    BlueLightRN has '4' year(s) of experience. From 'LaLaLand'; Joined May '13; Posts: 157; Likes: 171.

    32 Comments so far...

  3. Visit  SHGR profile page
    0
    I kind of get the opposite- people are supposed to come in for a BP check or a diabetes nurse visit, and then they no-show! Makes me sad.

    But no, we have a sign on the door that says no walk ins. Our policy is that a patient is welcome to wait in the lobby and will be taken in the order that they would be if they had called; usually they choose to leave and get the call. Otherwise we would be swamped about forms, refills, etc.
  4. Visit  BlueLightRN profile page
    0
    We see over 200 patients a day and have over 30k patients in our system. I'm constantly running! I want to tell the front desk to tell the patient to call in and leave a message and I'll get back to them when I have a second! lol
  5. Visit  BlueLightRN profile page
    1
    And if I am with a patient in the back or busy doing something important and I don't come to the front desk fast enough they just keep calling me. NURSE TO THE FRONT DESK. It's so annoying I want to scream at them!
    sallyrnrrt likes this.
  6. Visit  SHGR profile page
    1
    Quote from BlueLightRN
    And if I am with a patient in the back or busy doing something important and I don't come to the front desk fast enough they just keep calling me. NURSE TO THE FRONT DESK. It's so annoying I want to scream at them!
    At our clinic that means either chest pain, wheezing, or the like. Somehow you have to stop letting the system abuse you.
    sallyrnrrt likes this.
  7. Visit  pfchang profile page
    2
    Your office is paying a nurse to do things that clerical/front desk people can do? That is a waste of $$. Maybe you can write up and discuss some workflow adjustments with admin. I would think most of those paying the salaries would be interested in delegation of the non-professional tasks to lower paid employees.
    sallyrnrrt and klone like this.
  8. Visit  BlueLightRN profile page
    1
    The management just says "well, what if the patient does nee a nurse? We can't have the front desk triage and what if they make a mistake and something bad happens to a patient?" Well, the front desk should know better than to give medical advice and if they need help that bad go to the ER is my sentiment.
    sallyrnrrt likes this.
  9. Visit  FlyingScot profile page
    1
    We have set up a triage line that is answered by a nurse. Actually we have three triage lines that are answered by 6 nurses due to our huge number of patients. We have almost zero walk ins.
    sallyrnrrt likes this.
  10. Visit  SHGR profile page
    1
    Bluelight, what other staff work in your clinic? Are you the only nurse?

    Also what kinds of things are they calling you for? Are they actual health related questions, complaints, or other?
    sallyrnrrt likes this.
  11. Visit  klone profile page
    2
    Officially, no. Unofficially, yes. Mainly because I have let the clerical staff know that I am available to the public, even without an appointment. Part of it is because it's an OB/Gyn office, so if there is a pregnant woman who is possibly having an emergency of some sort, I would like to know about it so I can triage her appropriately. Most of the time it's women who want their results for STI testing, and that just takes a couple minutes so it's generally not a huge deal. I would say I get interrupted 3-4 times a day with walk-ins.

    We also have a voicemail line that I check several times a day, and I generally get about 10-15 calls per day on that.
    sallyrnrrt and SHGR like this.
  12. Visit  klone profile page
    4
    Quote from BlueLightRN
    The management just says "well, what if the patient does nee a nurse? We can't have the front desk triage and what if they make a mistake and something bad happens to a patient?" Well, the front desk should know better than to give medical advice and if they need help that bad go to the ER is my sentiment.
    They're not triaging, though. They're simply asking the person what they need. If it's clinical or medical, get a nurse. If it's clerical, paperwork-related, refill related, appointment related, the clerical staff can deal with it.
    TriciaJ, Ella26, BlueLightRN, and 1 other like this.
  13. Visit  BlueLightRN profile page
    0
    There are other nurses but honestly, they're all pretty lazy and always on "break" so I am always the one who gets called. We have a triage phone line but the call volume is soo heavy that it's almost faster to come in than wait on the phone.
  14. Visit  Ella26 profile page
    2
    Yes I have on average about 1-2 patients a day that will walk in and want to talk to a nurse. We also have a triage/voicemail line that we check several times per day. We do not have a policy against walk-ins.
    sallyrnrrt and SHGR like this.


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