I love this new job. Finally- normal hours with weekends/holidays off! It's a brand-new clinic with nice coworkers (for the most part!)
The reason the clinic hires LPNs is that per this company's policy, medical assistants cannot give out injections. A nurse must administer the injection.
Here's my problem-
Since that alone wouldn't make a 40hr job (as nice as that would be), the LPN is at a desk answering phone calls. Unless transferred to me by another staff member, a patient or another office can get to my line by pressing 4 for "Medical Advice" when they listen to our phone-menu options.
Sometimes I get the run-of-the-mill stuff... a sick patient wondering if she should wait out her symptoms or be seen in the office soon, etc. But often times I get the weirdest requests that are often billing issues and other things not pertaining to me. I've compiled the list of necessary numbers to transfer these people, but it still makes me anxious.
I get an intense fear of answering the phone because I do not know what's waiting for me on the other end of the line. I am afraid I'll give the wrong information, sound stupid, or not know how to help the person calling me. Often I let the calls go to voicemail and get right back to the person (that way I can gather the necessary info I need by opening up their chart, etc. before I call them back) but I know I'm not supposed to be doing this.
I have no problem calling people back- it's just answering the phone that I'm so afraid of.
Can anyone offer some advice on how to overcome the fear? Any other phone-phobic clinic nurses around here?
Thanks so much!