enlightening, to say the least. however, in order to effectively handle stress or adverse situations in making good decisions, management itself has to be the example by working calmly and accurately. having said that, this would encourage any staff to follow their lead. furthermore, maintaining stable performances under pressure and handling stress in a manner that is acceptable to others, is a win-win situation to any given facility. pursuing this further, this concept has to begin with management in order to succeed. in addition, involvement, determination, and consistency are the key approach, to alleviate the daily stress in our workforce.